Books & media

Customer services Management 126 Customer relations 79 Consumer satisfaction 45 Marketing 41 Service industries 41 Technological innovations 22 Information technology 20 Quality control 20 Hospitality industry 18 Banks and banking 16 Call centers 16 Call center agents 15 Success in business 14 Tourism 14 Computer industry 12 Consumer behavior 11 Relationship marketing 11 Business logistics 10 Industrial management 10 Research 10 Strategic planning 10 Customer loyalty 9 Electronic commerce 9 Hotels 9 Data processing 8 Economic aspects 8 Electronic office machine industry 8 Employees 8 Retail trade 8