Toxic emotions at work : how compassionate managers handle pain and conflict / Peter J. Frost.
"No matter where we work or volunteer our time, emotional pain is an unavoidable consequence of doing business. While the sources vary - abusive bosses, combative customers, heavy workloads, impossible deadlines, unexpected tragedies - the result is often the same: We disconnect from work, mora...
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston :
Harvard Business School Press,
[2003]
|
| Subjects: |
MARC
| LEADER | 00000pam a22000004i 4500 | ||
|---|---|---|---|
| 005 | 20221101183401.0 | ||
| 008 | 020708s2003 mau b 001 0 eng d | ||
| 010 | |a 2002010612 | ||
| 011 | |a BIB MATCHES WORLDCAT | ||
| 020 | |a 1578512573 |q alk. paper | ||
| 020 | |a 9781578512577 |q alk. paper | ||
| 035 | |a (DLC) 2002010612 | ||
| 035 | |a (OCoLC)50143744 | ||
| 040 | |a DLC |b eng |e rda |d ATU | ||
| 042 | |a pcc | ||
| 050 | 0 | 0 | |a HD42 |b .F76 2003 |
| 082 | 0 | 0 | |a 658.314 |2 21 |
| 100 | 1 | |a Frost, Peter J., |e author. |9 1030008 | |
| 245 | 1 | 0 | |a Toxic emotions at work : |b how compassionate managers handle pain and conflict / |c Peter J. Frost. |
| 264 | 1 | |a Boston : |b Harvard Business School Press, |c [2003] | |
| 264 | 4 | |c ©2003 | |
| 300 | |a xii, 251 pages ; |c 24 cm | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a unmediated |b n |2 rdamedia | ||
| 338 | |a volume |b nc |2 rdacarrier | ||
| 504 | |a Includes bibliographical references (pages 227-239) and index. | ||
| 505 | 0 | 0 | |g Ch. 1. |t Emotional Pain in Organizations -- |g Ch. 2. |t Sources of Toxicity in Organizations -- |g Ch. 3. |t The Work of the Toxin Handler -- |g Ch. 4. |t The Toll on Toxin Handlers -- |g Ch. 5. |t Healing the Handlers -- |g Ch. 6. |t At the Interface: What Handlers and Their Organizations Can Do -- |g Ch. 7. |t Leaders Handling Pain -- |g Ch. 8. |t The Compassionate Company: Architecting Responses to Pain -- |g Ch. 9. |t Looking through the Lens of Pain. |
| 520 | 1 | |a "No matter where we work or volunteer our time, emotional pain is an unavoidable consequence of doing business. While the sources vary - abusive bosses, combative customers, heavy workloads, impossible deadlines, unexpected tragedies - the result is often the same: We disconnect from work, morale sinks, and performance drops." "Peter Frost argues that what causes this potentially crippling scenario is not pain itself, but the ways in which organizations respond to pain. When pain is acknowledged and effectively managed, he says, it can be a constructive force for organizational change. But when ignored, pain can poison the workplace - resulting in everything from missed deadlines to an exodus of key staff to a battered bottom line." "Based on an in-depth study of this pervasive phenomenon, Toxic Emotions at Work explores how organizations and their leaders cause emotional pain, how it affects performance, and what can be done to alleviate pain before it becomes toxic. Frost reveals the "behind-the-scenes" work performed by "toxin handlers" - self-appointed pain managers who help assuage the suffering of colleagues and enable them to refocus on their work. He illuminates the toll this work is taking on toxin handlers' emotional and physical health, and argues that leaders must recognize and share this critical role if their organizations are to remain productive and vital."--BOOK JACKET. | |
| 588 | |a Machine converted from AACR2 source record. | ||
| 650 | 0 | |a Conflict management. |9 315949 | |
| 650 | 0 | |a Job stress |9 319656 | |
| 650 | 0 | |a Employees |x Counseling of |9 317270 | |
| 650 | 0 | |a Executives |x Job stress |9 695107 | |
| 650 | 0 | |a Stress management |9 326901 | |
| 650 | 0 | |a Work |x Psychological aspects |9 326056 | |
| 650 | 0 | |a Psychology, Industrial. |9 322929 | |
| 907 | |a .b10797063 |b 03-10-17 |c 27-10-15 | ||
| 942 | |c B | ||
| 945 | |a 658.314 FRO |g 1 |i A259066B |j 0 |l cmain |o - |p $43.81 |q - |r - |s - |t 0 |u 16 |v 2 |w 0 |x 2 |y .i11935625 |z 29-10-15 | ||
| 952 | |0 0 |1 0 |4 0 |6 658_314000000000000_FRO |7 0 |9 260348 |a C |b C |c cmain |d 2015-10-29 |g 43.81 |i i11935625 |l 16 |m 2 |o 658.314 FRO |p A259066B |r 2016-10-14 00:00:00 |s 2016-09-18 |t 1 |v 43.81 |w 2021-10-30 |y B | ||
| 998 | |a (2)b |a (2)c |b 06-04-16 |c m |d a |e - |f eng |g mau |h 0 | ||
| 999 | |c 1143987 |d 1143987 | ||