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|2 22
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1 |
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|a Calloway, Joe,
|e author.
|9 262238
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| 245 |
1 |
0 |
|a Indispensable :
|b how to become the company that your customers can't live without /
|c Joe Calloway.
|
| 264 |
|
1 |
|a Hoboken, N.J. :
|b J. Wiley,
|c [2005]
|
| 264 |
|
4 |
|c ©2005
|
| 300 |
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|a xiii, 226 pages ;
|c 24 cm
|
| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a unmediated
|b n
|2 rdamedia
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| 338 |
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|a volume
|b nc
|2 rdacarrier
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| 505 |
0 |
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|g 1.
|t The default choice --
|g 2.
|t The five drivers --
|g 3.
|t Case study : deluxe --
|g 4.
|t Back to the six new basics --
|g 5.
|t Case study : W hotels --
|g 6.
|t Create community --
|g 7.
|t Case study : Gitomer --
|g 8.
|t Obvious but often overlooked --
|g 9.
|t Right place - right time --
|g 10.
|t Case study : the pancake pantry --
|g 11.
|t Big picture outcome --
|g 12.
|t Twenty-eight indispensable lessons --
|g 13.
|t Case study : Pinnacle financial partners --
|g 14.
|t Repeatable process --
|g 15.
|t Stop apologizing - start doing your job --
|g 16.
|t Case study : LawTalk --
|g 17.
|t The customer decides.
|
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|
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|a Customer loyalty
|9 328840
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| 650 |
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|a Customer loyalty
|v Case studies
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|b 20-03-18
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