Communicating with customers.
"The average organization loses up to 30% of its customers due to poor customer service: Don't be among them! This best-selling program reveals how you can keep customers coming back by avoiding the 8 most common mistakes made when servicing customers. Communicating With Customers prepares...
Saved in:
| Corporate Author: | |
|---|---|
| Other Authors: | |
| Format: | DVD/Blu-Ray |
| Language: | English |
| Subjects: |
MARC
| LEADER | 00000cgm a2200000 i 4500 | ||
|---|---|---|---|
| 005 | 20221101184622.0 | ||
| 007 | vd cvaizu | ||
| 008 | 060217s1998 vau021 e vleng | ||
| 011 | |a GMD replaced with 3XX, non-RDA. | ||
| 011 | |a BIB MATCHES WORLDCAT | ||
| 028 | 4 | 0 | |a VC1145D |b Communication Briefings Group |
| 035 | |a (ATU)b11080292 | ||
| 035 | |a (OCoLC)156729243 | ||
| 040 | |a ATU | ||
| 082 | 0 | |a 658.812 |2 22 | |
| 245 | 0 | 0 | |a Communicating with customers. |
| 264 | |b Alexandria, Virg. : |b Briefings Publishing Group, |c c1998. | ||
| 300 | |a 1 videodisc : |b sound, colour ; |c 12 cm + |e 2 viewers' guides (16 p. ; 18 cm.) | ||
| 336 | |a two-dimensional moving image |b tdi |2 rdacontent | ||
| 337 | |a video |b v |2 rdamedia | ||
| 338 | |a videodisc |b vd |2 rdacarrier | ||
| 508 | |a Writer, Andy Kienzle. | ||
| 520 | |a "The average organization loses up to 30% of its customers due to poor customer service: Don't be among them! This best-selling program reveals how you can keep customers coming back by avoiding the 8 most common mistakes made when servicing customers. Communicating With Customers prepares your front-line staff to: Solve customer problems more quickly and completely; avoid the 'so what' response that frustrates customers; use a simple conversational technique to discover what customers really want; project an attitude that promotes mutual respect and delights customers; display positive nonverbal cues that reinforce your credibility; build loyalty by guiding customers toward solutions; turn questions about your competition into opportunities to showcase your strengths; encourage return business by making complex transitions painless"--Publisher. | ||
| 538 | |a DVD ; colour recording system: NTSC. | ||
| 588 | |a Automated GMD conversion. | ||
| 650 | 0 | |a Customer relations. |9 316410 | |
| 650 | 0 | |a Customer services |9 316411 | |
| 650 | 0 | |a Consumer satisfaction |9 315998 | |
| 650 | 0 | |a Consumer complaints |9 315993 | |
| 650 | 0 | |a Customer loyalty |9 328840 | |
| 650 | 0 | |a Business communication. |9 326605 | |
| 700 | 1 | |a Kienzle, Andy. |9 1056849 | |
| 710 | 2 | |a Briefings Publishing Group |9 479828 | |
| 942 | |c DVD | ||
| 952 | |0 0 |1 0 |4 0 |6 NB_658_812000000000000_COM |7 0 |9 290472 |a C |b C |c csl |d 2015-10-29 |g 235.00 |i i12436069 |l 13 |m 0 |o NB 658.812 COM |p A340906B |r 2016-06-16 00:00:00 |s 2016-06-16 |t 1 |v 235.00 |w 2021-10-31 |y AV | ||
| 952 | |0 0 |1 0 |4 0 |6 NB_658_812000000000000_COM_NOTES |7 0 |9 291835 |a C |b C |c csl |d 2015-10-29 |g 0.00 |h notes |i i12456391 |l 2 |m 0 |o NB 658.812 COM NOTES |p A341186B |r 2015-10-29 00:00:00 |t 1 |v 0.00 |w 2021-10-31 |y AV | ||
| 952 | |0 0 |1 0 |4 0 |6 NB_658_812000000000000_COM_NOTES |7 0 |9 291836 |a C |b C |c csl |d 2015-10-29 |g 0.00 |h notes |i i12456408 |l 5 |m 0 |o NB 658.812 COM NOTES |p A341177B |r 2015-10-29 00:00:00 |t 1 |v 0.00 |w 2021-10-31 |y AV | ||
| 999 | |c 1164729 |d 1164729 | ||