The managed heart : commercialization of human feeling / Arlie Russell Hochschild.

"In this second edition of her groundbreaking 1983 work, Hochschild examines what happens when systems of adjusting emotions - the inducing or suppressing of love, envy, and anger - are adapted to commercial purposes. She defines such "emotional labor" and vividly describes from human...

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Bibliographic Details
Main Author: Hochschild, Arlie Russell, 1940- (Author)
Format: Book
Language:English
Published: Berkeley, Calif. : University of California Press, 2003.
Edition:Twentieth anniversary edition.
Subjects:
Description
Summary:"In this second edition of her groundbreaking 1983 work, Hochschild examines what happens when systems of adjusting emotions - the inducing or suppressing of love, envy, and anger - are adapted to commercial purposes. She defines such "emotional labor" and vividly describes from humanist and feminist perspectives the process of estrangement from personal feelings and its role as an occupational hazard for one-third of America's workforce."--BOOK JACKET.
Item Description:Originally published: Berkeley : University of California Press, c1983.
Physical Description:xii, 327 pages ; 21 cm
Bibliography:Includes bibliographical references (pages 287-315) and index.
ISBN:0520239334
9780520239333
Availability

City Campus

  • Call Number:
    152.4 HOC
    Copy
    Available - City Campus Main Collection
  • Call Number:
    152.4 HOC
    Copy
    Available - City Campus Main Collection
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