Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV.
I tiakina i:
Ngā kaituhi matua: | , |
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Hōputu: | Pukapuka |
Reo: | English |
I whakaputaina: |
New York :
Portfolio,
2006.
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Ngā marau: |
Whakaahutanga tūemi: | Includes index. |
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Whakaahuatanga ōkiko: | xxi, 266 pages : illustrations ; 24 cm |
ISBN: | 1591841097 9781591841098 |