Total quality in the construction supply chain /

Total quality in the construction supply chain / John Oakland, Marton Marosszeky.

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Bibliographic Details
Main Authors: Oakland, John S. (Author), Marosszeky, Marton (Author)
Format: Book
Language:English
Published: Oxford : Butterworth-Heinemann, 2006.
Edition:First edition.
Subjects:
Construction industry > Quality control
Quality control.
Production management > Quality control
Quality assurance
Total quality management.
Building materials > Purchasing > Quality control.
Business logistics > Quality control
Table of Contents:
  • 1. Understanding quality
  • 2. Models and frameworks for total quality management
  • 3. Leadership and commitment
  • 4. Policy, strategy and goal deployment
  • 5. Partnerships and resources
  • 6. Design for quality
  • 7. Performance measurement frameworks
  • 8. Self-assessment audits and reviews
  • 9. Benchmarking
  • 10. Process management
  • 11. Process redesign
  • 12. Quality management systems
  • 13. Continuous improvement
  • 14. Human resource management
  • 15. Culture change through teamwork
  • 16. Communications, innovation and learning
  • 17. Implementing TQM.
Availability

City Campus

  • Call Number:
    624.0687 OAK
    Copy
    Available - City Campus Main Collection
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