Resolving conflicts at work : eight strategies for everyone on the job / Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis.
"Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors' eight strategies that show how the inevit...
I tiakina i:
| Ngā kaituhi matua: | , |
|---|---|
| Hōputu: | Pukapuka |
| Reo: | English |
| I whakaputaina: |
San Francisco, CA :
Jossey-Bass,
[2005]
|
| Putanga: | Revised edition. |
| Ngā marau: | |
| Urunga tuihono: | Contributor biographical information |
Rārangi ihirangi:
- Understand the culture and context of conflict
- Listen actively, empathetically, and responsively
- Acknowledge and integrate emotions to solve problems
- Search beneath the surface for hidden meaning
- Separate what matters from what's in the way
- Stop rewarding and learn from difficult behaviors
- Solve problems creatively, plan strategically, and, negotiate collaboratively
- explore resistance, mediate, and design systems for prevention and resolution.