Dealing with difficult people / Roy Lilley.
Saved in:
| Main Author: | |
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| Format: | Ebook |
| Language: | English |
| Published: |
Philadelphia, Pa. :
Kogan Page Ltd.,
2013.
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| Edition: | Second edition. |
| Series: | Creating success.
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| Subjects: | |
| Online Access: | Click here to view this book |
Table of Contents:
- About this book
- A short course in human relations
- A quick guide to the seven classically difficult types : or how to sound like
- An expert in the time it takes to drink a cup of coffee
- A fast-track guide to conflict and how to handle it
- Dealing with bosses who drive you barmy
- Colleagues to throttle
- Staff to strangle
- Massaging the egoist
- Handling aggressive people without getting thumped on the nose
- Putting a bomb under the lazy ones
- Beating the bullies at their own game
- Moaners, groaners and critics
- Perfectionists can be a pain
- Manipulating the manipulators
- Shifting the stubborn
- Morale, attitude and how was it for you?
- Fault-finders and nit-pickers
- Gossip: a bush fire you can do without
- The customer is always right : really?
- Complaints : we love them
- E-difficult@yourplace
- Social networking
- If things don't change they'll stay the same
- Dealing with conflict: 10 steps to cooling it
- And, finally, finally--
- References
- Further reading.