Confronting mistakes : lessons from the aviation industry when dealing with error / Jan U. Hagen.
"In most organizations, errors, although common and unavoidable, are rarely thoroughly examined. Peers may be reluctant to talk about the mistakes one of them has made, whereas superiors prefer to discuss the mistakes of their subordinates with them in private. Based on interviews with over 360...
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| Format: | Ebook |
| Language: | English |
| Published: |
Houndmills, Basingstoke, Hampshire :
Palgrave Macmillan,
2013.
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| Subjects: | |
| Online Access: | Click here to view this book |
Table of Contents:
- Machine generated contents note:
- Introduction: Why Errors Matter
- PART I
- Case 1: New England Air (NE) 248
- Too Scared to Ask
- Case 2: Japan Airlines (JAL) 8054
- Hope Replaces Action
- Case 3: Birgenair 301
- Authority and Mental Framing
- Case 4: KLM 4805
- The Pressure of the Captain's Mood
- Case 5: United Airlines 173
- Silent Power
- Case 6: Avianca 052
- Encouragement is not Empowerment
- PART II
- Crew Resource Management
- Transforming the Captain's Position - but Preserving the Hierarchical Structure
- Surprising Side Effects Led to a Breakthrough
- PART III
- Case 7: United Airlines 811
- Copilot Takes Charge
- Case 8: United Airlines 232
- Flexible Team Enhancement
- Case 9: Successful Error Detection and Correction
- Copilot Overrules Captain
- Case 10: Czar 52
- Limits of CRM.