Action-based quality management : strategy and tools for continuous improvement / Marta Peris-Ortiz, José Álvarez-García, editors.
"Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an e...
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| Other Authors: | , |
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| Format: | Ebook |
| Language: | English |
| Published: |
Cham :
Springer,
2014.
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| Subjects: | |
| Online Access: | Springer eBooks |
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| 245 | 0 | 0 | |a Action-based quality management : |b strategy and tools for continuous improvement / |c Marta Peris-Ortiz, José Álvarez-García, editors. |
| 264 | 1 | |a Cham : |b Springer, |c 2014. | |
| 300 | |a 1 online resource (x, 196 pages) : |b illustrations (some colour) | ||
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| 500 | |a Includes index. | ||
| 505 | 0 | 0 | |t Quality Management and Performance in the Hotel Industry: A Literature Review / |r Juan José Tarí, José F. Molina-Azorín, Jorge Pereira-Moliner, María D. López-Gamero, Eva M. Pertusa-Ortega -- |t Two Views for Understanding How TQM Fosters Learning and Value Innovation: Absorptive Capabilities and Action-Based Management / |r Tomas Gonzalez Cruz, Fernando J. Garrigos-Simon, Sonia Cruz Ros, Yeamduan Narangajavana -- |t An Application of SERVQUAL Model in Termas of Chaves / |r María de la Cruz del Río Rama, José Álvarez García, Carlos Rueda-Armengot, José Luís Coca Pérez -- |t Management by Processes: An Effective Tool for Employee Motivation / |r Maria Moreno-Mas, Sofia Estelles-Miguel, Jose Maria Merigo, Encarnación González-Vázquez -- |t Eco-Management and Audit Scheme: Effects on the Profitability of Their Adherence / |r Natalia López-Mosquera García, Marta Peris-Ortiz, José Álvarez García -- |t An Integrated View of the Use of Quality Cost Information, the Improvement of the Quality Management System and Effects on Performance: A Study in Portuguese Companies / |r Jorge Novas, Margarida Saraiva -- |t Processes Approach, Quality Management and Key Business Results / |r Rafael Periañez-Cristobal, Arturo Calvo-Mora, Antonio Navarro-García -- |t Quality Management Systems ISO 9901 and the Use of High Involvement Work Practices / |r Amable Juárez-Tárraga, Jose Miguel Albarracin-Guillem, Marta Palmer-Gato, Juan A. Marin-Garcia -- |t Implementing Multiple Management Systems: Is It Sustainable? / |r Merce Bernardo, Alexandra Simon -- |t The Impact of TQM Critical Success Factors on Business Performance. The Mediating Role of Implementation Factors in Linking Enabler and Instrumental Factors / |r Francisco J. Carmona-Márquez, Antonio G. Leal-Millán, Adolfo E. Vázquez-Sánchez, Antonio L. Leal-Rodríguez -- |t Student Perception of Quality in Higher Education Institutions / |r Paula Fernandes, Rui Lopes, Fátima Silva -- |t Optimisation Methodology Based on Genetic Algorithms to Increase the Quality and Performance in Autotrading Robots / |r Antonio Alonso-Gonzalez, Vicent Almenar-Llongo, Marta Peris-Ortiz -- |t Implementation Methodology of Effective Governance to Ensure the Quality of IT Service / |r Ignacio Gil-Pechuán, Patrick Pullicino, M. Pilar Conesa García. |
| 520 | |a "Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas."--Publisher's website. | ||
| 538 | |a Mode of access: World Wide Web. | ||
| 588 | |a Description based on online resource; title from PDF title page (SpringerLink, viewed June 20, 2014). | ||
| 650 | 0 | |a Total quality management. |9 327580 | |
| 700 | 1 | |a Álvarez-García, José, |e editor. |9 1182764 | |
| 700 | 1 | |a Peris-Ortiz, Marta, |e editor. |9 827904 | |
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