Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation / Angelo Esposito and Timothy Rogers.
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| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
Cambridgeshire, UK :
IT Governance Publishing,
2013.
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| Subjects: |
Table of Contents:
- Setting the stage
- Inventory the current service offering
- Validate the current service model
- Establish an ITSM steering committee
- Define the ideal target state
- Create the IT strategic and tactical plans
- Define organizational roles and responsibilites
- Standardized development approach
- Strategy and planning
- Logical and physical design
- Build and test
- Conduct service and process health assessment
- Analysis and deployment
- Operation and sustainment
- Balanced scorecard and continual improvement
- Putting it all together.