Personal values and motivational complexities in mobile shopping: a thesis submitted to Auckland University of Technology in partial fulfilment of the requirements for the degree of Master of Philosophy (MPhil), 2017 / Ha Eun Park ; supervisor: Crystal Yap.
With the expansion of mobile shopping (m-shopping) consumption, there is an increased need to understand the variety of consumer motives for consumer engagement in such behaviour. While the m-shopping industry is growing at a rapid pace, the paradoxes of consumer behaviour include the fact that cons...
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| Format: | Ethesis |
| Language: | English |
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| Online Access: | Click here to access this resource online |
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| 100 | 1 | |a Park, Ha Eun, |e author. | |
| 245 | 1 | 0 | |a Personal values and motivational complexities in mobile shopping: |b a thesis submitted to Auckland University of Technology in partial fulfilment of the requirements for the degree of Master of Philosophy (MPhil), 2017 / |c Ha Eun Park ; supervisor: Crystal Yap. |
| 264 | 0 | |c [2017] | |
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| 502 | |a Thesis |b MPhil |c Auckland University of Technology |d 2017. | ||
| 504 | |a Includes bibliographical references. | ||
| 516 | |a Text (PDF file (111 pages, 807.4 Kb)) | ||
| 520 | 3 | |a With the expansion of mobile shopping (m-shopping) consumption, there is an increased need to understand the variety of consumer motives for consumer engagement in such behaviour. While the m-shopping industry is growing at a rapid pace, the paradoxes of consumer behaviour include the fact that consumers are enthusiastic about conducting searches through m-shopping but when making purchases, they go back to online shopping. This study sought to address this paradox by exploring the motivational complexity of m-shopping. Accordingly, the research objectives were twofold: to explore personal values that drive m-shopping consumption, and to investigate the possible value conflicts of m-shoppers. Based on data collected (n=251) through the hard-laddering approach, this study found 10 types of personal values that motivate m-shopping: Self-respect, Recognition, Exciting Life, Family Well-being, A Sense of Accomplishment, Centre of Attention, Self-direction, Financial Independence, Sense of Belongingness, and Financial Security. Based on two personality characteristics, that is, social character and openness to change, a typology of the personal values of m-shoppers was developed to explain personal values that drive m-shopping consumption. This study also found several value conflicts that are likely to occur in m-shopping consumption. Identified conflicts were: Exciting Life vs. Financial Security, Centre of Attention vs. Financial Independence, and Family Well-being vs. Self-direction. The analysis showed that consumers have to compromise and prioritize between their conflicting personal values. The study augments previous literature in personal values research and m-shopping research, as it provides researchers with a better understanding of how m-shopping consumption satisfies the personal values of consumers. This study provides a springboard for further m-shopping research and personal value oriented investigations in relation to segmentation development as well as m-shopping dissemination. Managerially, this study provides insight into creating a more favourable service design and marketing strategies for m-shopping consumption. | |
| 520 | 8 | |a Author supplied keywords: Personal Value; Mobile Shopping; Motivation; Hard Laddering; Means-end Theory; Consumer Behaviour. | |
| 530 | |a Also held in print (111 leaves : illustrations ; 30 cm) in off-campus storage, box 223. | ||
| 650 | 0 | |a Mobile commerce. |9 329168 | |
| 650 | 0 | |a Consumer behavior. |9 345411 | |
| 700 | 1 | |a Yap, Crystal, |e degree supervisor. | |
| 710 | 2 | |a Auckland University of Technology. |b Faculty of Business, Economics and Law. | |
| 710 | 2 | |a Auckland University of Technology, |e degree granting institution. |9 331914 | |
| 856 | 4 | 0 | |u http://hdl.handle.net/10292/10553 |z Click here to access this resource online |
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