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  1. 1
    by Huber, Margit, 1963-
    Published 2008
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    Springer eBooks
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    From customer retention to a holistic stakeholder management system : living a vision /
  2. 2
    by Goldfayn, Alex L.
    Published 2011
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    Evangelist marketing : what Apple, Amazon, and Netflix understand about their customers (that your company probably doesn't) /
  3. 3
    by Ebert, Tara
    Published 2009
    Ebook
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    Springer eBooks
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    Trust as the key to loyalty in business-to-consumer exchanges : trust building measures in the banking industry /
  4. 4
    Ebook
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    IGI Global e-Book Collection
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    Developing churn models using data mining techniques and social network analysis /
  5. 5
    Ebook
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    Capturing loyalty : how to measure, generate, and profit from highly satisfied customers /
  6. 6
    Published 2009
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    Henry Stewart Talks: Business & Management
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    How Tesco used its clubcard programme to revive its brand and become a market leader /
  7. 7
    Published 2008
    Streaming video
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    Henry Stewart Talks: Business & Management
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    Corporate reputation and responsibility tracking, and disaster recovery /
  8. 8
    Published 2008
    Streaming video
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    Henry Stewart Talks: Business & Management
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    [Customer experience tracking] /
  9. 9
    Published 2008
    Streaming video
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    Customer satisfaction/dissatisfaction with a brief introduction to loyalty /
  10. 10
    Published 2008
    Streaming video
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    Henry Stewart Talks: Business & Management
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    Customer value analysis for product positioning & value-based pricing : creating value for customers and profitable growth for your business /
  11. 11
    Published 2008
    Streaming video
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    Henry Stewart Talks: Business & Management
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    Managerial responses to customer measurement /
  12. 12
    Published 2008
    Streaming video
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    Satisfaction's consequences /
  13. 13
    Published 2008
    Streaming video
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    Henry Stewart Talks: Business & Management
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    The voice of the customer /
  14. 14
    by Salman, Shahrukh
    Published 2018
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    Effects of perceived service quality on customer loyalty and repurchase intentions : the mediating role of customer satisfaction /
  15. 15
    by Lafrenière, Daniel
    Published 2020
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    Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships /
  16. 16
    Ethesis
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    Full version dissertation for AUT students and staff only
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    Developing service satisfaction strategies using catastrophe model : a replication study in New Zealand : a thesis submitted to Auckland University of Technology in partial fulfilment of the requirements for the degree of Master of Business, 2003 /
  17. 17
    by Hoffmann, Nicolas, 1983-
    Published 2013
    Ebook
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    JSTOR Open Access
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    Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
  18. 18
    Published 2018
    Streaming video
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    Henry Stewart Talks: Business & Management
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    Customer centred transformation at E.ON /
  19. 19
    Ebook
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    Winning on purpose : the unbeatable strategy of loving customers /
  20. 20
    Published 2022
    Ebook
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    IGI Global e-Book Collection
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    Antecedents and outcomes of employee-based brand equity /
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