Books & media

Customer services Management Call center agents 14 Call centers 14 Business consultants 4 Consulting firms 4 Business logistics 2 Consultants 2 Customer relations 2 Industrial efficiency 2 Marketing 2 Organizational change 2 Organizational effectiveness 2 Performance 2 Project management 2 Achievement motivation 1 Attitudes 1 Business anthropology 1 Business enterprises 1 Career development 1 Communication systems 1 Competition 1 Complex organizations 1 Consumer satisfaction 1 Consumers 1 Consumers' preferences 1 Electronic commerce 1 Emotions 1 Employee motivation 1 Globalization 1