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  1. 1
    by Payne, Adrian
    Published 1998
    Book
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    Relationship marketing for competitive advantage : winning and keeping customers /
  2. 2
    by Horovitz, Jacques, 1947-
    Published 2004
    Book
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    Service strategy : management moves for customer results /
  3. 3
    Book
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    Sense and respond : the journey to customer purpose /
  4. 4
    DVD/Blu-Ray
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    Communicating with customers.
  5. 5
    Published 2005
    DVD/Blu-Ray
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    Commendable customer service.
  6. 6
    Published 2006
    Ebook
    Online:
    Springer eBooks
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    Customising stakeholder management strategies : concepts for long-term business success /
  7. 7
    Ebook
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    Winning with customers : a playbook for B2B /
  8. 8
    by Ebert, Tara
    Published 2009
    Ebook
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    Springer eBooks
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    Trust as the key to loyalty in business-to-consumer exchanges : trust building measures in the banking industry /
  9. 9
    by Evans, Dave
    Published 2014
    Ebook
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    Social customer experience : engage and retain customers through social media /
  10. 10
    Published 2013
    Book
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    Customer service counts : study guide.
  11. 11
    by Smit, Bert, Melissen, Frans
    Published 2018
    Ebook
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    Sustainable customer experience design : co-creating experiences in events, tourism and hospitality /
  12. 12
    Published 2015
    Streaming video
    Online:
    Henry Stewart Talks: Business & Management
    Series
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    Tourism is a people business /
  13. 13
    Ethesis
    Online:
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    An investigation of service delivery : the difference between front-line employees' and customer's perception of the service delivery within the New Zealand real estate industry : thesis submitted to Auckland University of Technology in partial fulfilment of the degree of Master of Business, 2004 /
  14. 14
    Ethesis
    Online:
    Click here to access this resource online (AUT staff and students only)
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    A replication study of waiting for service : the relationship between delays and service evaluations : dissertation in partial fulfilment of the requirements for the degree of Master of Business, Auckland University of Technology, June 2006 /
  15. 15
    Published 2018
    Streaming video
    Online:
    Henry Stewart Talks: Business & Management
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    Customer centred transformation at E.ON /
  16. 16
    by Thum, Stephanie
    Published 2023
    Ebook
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    SAGE
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    Customer experience governance : structuring a company-wide customer survey policy /
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