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Leadership as emotional labour : management and the managed heart /
Published 2013
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Leadership as emotional labour : management and the "managed heart" /
Published 2012
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Items from Articles & more search
Should Net Promoter Score be supplemented with other customer feedback metrics? An empirical investigation of Net Promoter Score and emotions in the mobile phone industry.
by
Müller, Steffen
, et al.
With Head and Heart: How Emotions Shape Paradox Navigation in Veterinary Work.
by
Pradies, Camille
Title not available
From Negative Emotions to Entrepreneurial Mindset: A Model of Learning Through Experiential Entrepreneurship Education.
by
Crosina, Eliana
, et al.
Navigating the Necessary Negative: Introducing the empirically developed Clarity Compass & Clarity Cards to guide the exploration of our thoughts and emotions.
by
Foreman, Lindsay
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