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Consumer satisfaction Customer relations 36 Customer services 32 Management 26 Customer loyalty 22 Consumer behavior 20 Marketing 19 Consumers' preferences 13 Evaluation 13 Strategic planning 11 Attitudes 8 Hospitality industry 8 Success in business 8 Tourism 8 Consumers 7 Retail trade 7 Value 7 Brand loyalty 6 Internet marketing 6 Pricing 6 Branding (Marketing) 5 Hotels 5 Information technology 5 Research 5 Airlines 4 Banks and banking 4 Business planning 4 Design 4 Quality control 4 Technological innovations 4