Ngā hua rapu :: Library search

1

Relationship marketing for competitive advantage : winning and keeping customers /

mā Payne, Adrian
I whakaputaina 1998

Pukapuka

Relationship marketing for competitive advantage : winning and keeping customers /

2

Partnership or pretence : a handbook of empowerment and self advocacy for consumers of psychiatric services and those who provide or plan those servi[c]es : a personal contribution...

mā Meagher, Janet
I whakaputaina 2002

Pukapuka

Partnership or pretence : a handbook of empowerment and self advocacy for consumers of psychiatric services and those who provide or plan those servi[c]es : a personal contribution to the development of the psychiatric consumer movement in Australia /

3

10 steps to becoming customer driven : how to build a company that will keep those customers you worked so hard and spent so much money to get /

mā Brooks, Ian, Dr
I whakaputaina 2001

Pukapuka

10 steps to becoming customer driven : how to build a company that will keep those customers you worked so hard and spent so much money to get /

4

What do your customers really want? : here's a sure-fire way to find out /

mā Lytle, John F.
I whakaputaina 1993

Pukapuka

What do your customers really want? : here's a sure-fire way to find out /

5

Superior customer value in the new economy : concepts and cases /

mā Johnson, William C. 1954-, Weinstein, Art
I whakaputaina 2004

Pukapuka

Superior customer value in the new economy : concepts and cases /

6

Customer behavior : a managerial perspective /

mā Sheth, Jagdish N., Mittal, Banwari
I whakaputaina 2004

Pukapuka

Customer behavior : a managerial perspective /

7

Marketing nutrition : soy, functional foods, biotechnology, and obesity /

mā Wansink, Brian
I whakaputaina 2005

Pukapuka

Marketing nutrition : soy, functional foods, biotechnology, and obesity /

8

Researching customer satisfaction & loyalty : how to find out what people really think /

mā Szwarc, Paul
I whakaputaina 2005

Pukapuka

9

Service strategy : management moves for customer results /

mā Horovitz, Jacques, 1947-
I whakaputaina 2004

Pukapuka

Service strategy : management moves for customer results /

10

Sense and respond : the journey to customer purpose /

mā Barlow, Sue, 1972-, Parry, Stephen, Faulkner, Mike
I whakaputaina 2005

Pukapuka

Sense and respond : the journey to customer purpose /

11

Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred /

mā Heppell, Michael
I whakaputaina 2006

Pukapuka

Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred /

12

Satisfaction : how every great company listens to the voice of the customer /

mā Denove, Chris, Power, James D.
I whakaputaina 2006

Pukapuka

Satisfaction : how every great company listens to the voice of the customer /

13

The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /

mā Price, Bill, 1950-, Jaffe, David, 1963-
I whakaputaina 2008

Pukapuka

Urunga tuihono:

Contributor biographical information

The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /

14

What's the secret? : to providing a world-class customer experience /

mā DiJulius, John R., 1964-
I whakaputaina 2008

Pukapuka

Urunga tuihono:

Contributor biographical information

What's the secret? : to providing a world-class customer experience /

15

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /

mā Hayes, Bob E., 1963-
I whakaputaina 2008

Pukapuka

16

Business process mapping : improving customer satisfaction /

mā Jacka, J. Mike, Keller, Paulette J.
I whakaputaina 2009

Pukapuka

Business process mapping : improving customer satisfaction /

17

Prosperity for all : consumer activism in an era of globalization /

mā Hilton, Matthew
I whakaputaina 2009

Pukapuka

Prosperity for all : consumer activism in an era of globalization /

18

Customer satisfaction evaluation : methods for measuring and implementing service quality /

mā Grigoroudis, Evangelos, Siskos, Yannis
I whakaputaina 2010

Pukapuka

Customer satisfaction evaluation : methods for measuring and implementing service quality /

19

Empathetic marketing : how to satisfy the 6 core emotional needs of your customers /

mā Ingwer, Mark
I whakaputaina 2012

Pukapuka

Empathetic marketing : how to satisfy the 6 core emotional needs of your customers /

20

Customer-oriented marketing strategy : theory and practice /

mā Dalgic, Tevfik, Yeniceri, Tulay
I whakaputaina 2013

Pukapuka

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