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Consumer satisfaction Customer relations 48 Customer services 45 Management 33 Customer loyalty 25 Consumer behavior 23 Marketing 22 Evaluation 16 Consumers' preferences 14 Strategic planning 11 Attitudes 9 Hospitality industry 9 Tourism 9 Consumers 8 Success in business 8 Retail trade 7 Value 7 Brand loyalty 6 Internet marketing 6 Marketing research 6 Pricing 6 Research 6 Branding (Marketing) 5 Consumer complaints 5 Hotels 5 Information technology 5 Quality control 5 Relationship marketing 5 Statistical methods 5 Airlines 4