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Customer Experience : A New Responsibility for U.S. Federal Government Administrative Leaders /
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Thum, Stephanie
Published 2022
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Captains of consciousness : advertising and the social roots of the consumer culture /
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Ewen, Stuart
Published 2001
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An exploration into the marketing of country club management : member's motivation /
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Butler, James
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Lee, SoJung
Published 2017
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Effects of the organization-public relational gap between experiential and expected relationship outcomes Relational gap analysis.
by
Kang, Minjeong
Consumer sociability and service provider expertise influence on service relationship success.
by
Spake, Deborah F.
, et al.
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