Books & media

Customer services 78 Management 78 Call center agents 14 Call centers 14 Consumer satisfaction 12 Customer relations 10 Computer industry 9 Quality control 9 Service industries 9 Electronic office machine industry 8 Information technology 8 Standards 5 Hospitality industry 3 Project management 3 Strategic planning 3 Business logistics 2 Communication in management 2 Employee motivation 2 Industrial efficiency 2 Internet marketing 2 Leadership 2 Marketing 2 Performance 2 Physical distribution of goods 2 Public administration 2 Relationship marketing 2 Research 2 Retail trade 2 Tourism 2 Achievement motivation 1