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Competitive electricity markets : design, implementation, performance /
Published 2008
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Customer relationship management : concepts and tools /
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Buttle, Francis
Published 2004
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Introduction to e-business : management and strategy /
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Combe, Colin
Published 2006
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Destination branding : creating the unique destination proposition /
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The blame machine : why human error causes accidents /
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Whittingham, R. B.
Published 2004
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