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The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /
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Price, Bill, 1950-
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Jaffe, David, 1963-
Published 2008
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The price is wrong : understanding what makes a price seem fair and the true cost of unfair pricing /
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Maxwell, Sarah, 1938-
Published 2008
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Fundamentals of human resource management /
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DeCenzo, David A.
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Robbins, Stephen P., 1943-
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Verhulst, Susan L.
Published 2009
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