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Pay attention! : how to listen, respond, and profit from customer feedback /
by
Thomas, Ann
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Applegate, Jill
Published 2010
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How to measure anything : finding the value of "intangibles" in business /
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Hubbard, Douglas W., 1962-
Published 2010
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Fine Chemicals: The Industry and the Business
Fine chemicals: The industry and the business.
by
Lehman, Peter G.
Flawless consulting: A guide to getting your expertise used.
by
Lehman, Peter G.
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