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Everything you ever needed to know about training : a one-stop shop for everyone interested in training, learning and development /
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Thorne, Kaye
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Mackey, David
Published 2007
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Customer care excellence : how to create an effective customer focus /
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Cook, Sarah, 1955-
Published 2008
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The will to change : men, masculinity, and love /
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hooks, bell, 1952-2021
Published 2004
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