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Exploring services science : 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings /
Published 2015
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Marketing, technology and customer commitment in the new economy : proceedings of the 2005 Academy of Marketing Science (AMS) Annual Conference /
Published 2014
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Complaint management and channel choice : an analysis of customer perceptions /
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Bruns, Andrea
Published 2015
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Managing knowledge and innovation for business sustainability in Africa /
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