Academic Journal
Inattentive, imprudent and inapt: discovering inadequacies of ICT during life-changing events through the lens of non-users.
| Taitara: | Inattentive, imprudent and inapt: discovering inadequacies of ICT during life-changing events through the lens of non-users. |
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| Ngā kaituhi: | Cherubini, Mauro1 mauro.cherubini@unil.ch, Reut, Luca1, Tyler, James1, Ortlieb, Martin2 |
| Puna: | Behaviour & Information Technology. Dec 2021, Vol. 40 Issue 15, p1643-1670. 28p. 3 Color Photographs, 5 Charts. |
| Whakarāpopotonga: | Life-changing events (or LCEs) can alter a person's status quo and threaten well-being. Previous research investigated distinct LCEs, where participants already used technology routinely. This paper reports the results of two field studies through which we compared supports people refer to when experiencing different LCEs. Together with users of technology, our sampling included participants who specifically did not refer to online services and tools to seek help during their LCE. We found that popular services people refer to are inattentive to the needs of people experiencing an LCE as they do not allow forms of progressive engagement and disclosure within the service. We also found that popular services are imprudent as their design might expose users experiencing an LCE to more sources of stress. Finally, we found that these services are inapt to support these users as they do not provide direct forms of interactions with experts. [ABSTRACT FROM AUTHOR] |
| Ngā kupu marau: | *Online information services, *Field research, *Social support, *Unemployment, *Consumer attitudes, *Interviewing, *Quality assurance, *Research funding, *Interpersonal relations, Life change events, Research methodology, Motivation (Psychology), Comparative studies, Experience, Online social networks, Psychological adaptation, Thematic analysis, Psychological distress, Bereavement |
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| ISSN: | 0144929X |
| DOI: | 10.1080/0144929X.2020.1772879 |
| Pātengi raraunga: | Business Source Complete |
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