Human resource management in the hotel industry : strategy, innovation, and performance / Kim Hoque.
"Using data from over 200 hotels, Human Resources Management in the Hotel Industry demonstrates that hotels are just as likely to have experimented with new approaches to HRM as are comparable manufacturing establishments. In addition, the book demonstrates how the primary influences on manager...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
London ; New York :
Routledge,
2000.
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| Series: | Routledge studies in employment relations
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| Subjects: |
| Summary: | "Using data from over 200 hotels, Human Resources Management in the Hotel Industry demonstrates that hotels are just as likely to have experimented with new approaches to HRM as are comparable manufacturing establishments. In addition, the book demonstrates how the primary influences on managerial decision-making in the hotel industry are no different from he primary influences on decision-making elsewhere, challenging the argument that management theories developed within the mainstream are inapplicable within the hotel industry, because the industry is somehow 'different'. Finally, Hoque suggest a strong relationship between HRM and organizational performance, especially where hotels emphasize the importance of service quality enhancement and where they introduce HRM as in integrated, mutually supporting package of practices."--Publisher description. |
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| Physical Description: | x, 170 pages ; 23 cm. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 0415208092 9780415208093 |