Customer relationship management : organizational and technological perspectives /

Customer relationship management : organizational and technological perspectives / Federico Rajola.

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Bibliographic Details
Main Author: Rajola, Federico (Author)
Format: Book
Language:English
Published: Berlin ; New York : Springer, [2003]
Subjects:
Customer relations > Management
Customer relations > Data processing
Customer relations > Technological innovations
Banks and banking > Customer services
Description
Physical Description:xi, 172 pages : illustrations ; 24 cm
Bibliography:Includes bibliographical references (pages 155-172).
ISBN:3540440011
9783540440017
Availability

City Campus

  • Call Number:
    658.812 RAJ
    Copy
    Available - City Campus Main Collection
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