Measuring quality in planning : managing the performance process / Matthew Carmona and Louie Sieh.
"It is the purpose of this book to address the complexities and - as far as possible - to cut through the tangled web of thinking that has dogged performance (or quality) measurement in planning, and in the public sector at large. Through research that draws extensively from experience in the U...
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| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
Abingdon, Oxon ; New York :
Spon Press,
2004.
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| Subjects: |
| Summary: | "It is the purpose of this book to address the complexities and - as far as possible - to cut through the tangled web of thinking that has dogged performance (or quality) measurement in planning, and in the public sector at large. Through research that draws extensively from experience in the UK, but also from practice and theory from around the world, this book argues the case for a holistic approach to quality measurement that addresses equally the three key dimensions of planning quality: product, service and organisational quality."--Jacket. "It is the purpose of this book to address the complexities and - as far as possible - to cut through the tangled web of thinking that has dogged performance (or quality) measurement in planning, and in the public sector at large. Through research that draws extensively from experience in the UK, but also from practice and theory from around the world, this book argues the case for a holistic approach to quality measurement that addresses equally the three key dimensions of planning quality: product, service and organisational quality."--BOOK JACKET. |
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| Item Description: | "Simultaneously published in the USA and Canada.". |
| Physical Description: | xi, 396 pages : illustrations ; 26 cm |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 0415315239 9780415315234 0415315247 9780415315241 |