Total operations solutions / Ron Basu and J. Nevan Wright.
"Total Operations Solutions provides a comprehensive insight into the tools and techniques of continuous improvement. It shows how to reach world class performance by optimising existing resources to provide total customer satisfaction. Resources are examined along the complete supply chain, fr...
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| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
Amsterdam ; Boston ; London :
Elsevier Butterworth-Heinemann,
2005.
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| Subjects: |
| Summary: | "Total Operations Solutions provides a comprehensive insight into the tools and techniques of continuous improvement. It shows how to reach world class performance by optimising existing resources to provide total customer satisfaction. Resources are examined along the complete supply chain, from the supplier's supplier, through to the customer's customer." "In today's business environment, no organisation can survive unless value is being added. Value can be in the form of manufactured goods, knowledge and intellectual capital, and service. This book shows the way in which value can be incorporated through value chain management." "Total Operations Solutions is essential reading for Quality Managers and Practitioners and Operations Management Specialists, both in the manufacturing and the service industries; Postgraduate and MBA students specialising in quality, operational excellence, continuous improvement, supply chain management, and operations management; Professional management and training consultants involved in implementing excellence and change programmes."--BOOK JACKET. |
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| Physical Description: | x, 399 pages : illustrations ; 24 cm |
| Bibliography: | Includes bibliographical references (pages 385-391) and index. |
| ISBN: | 0750664657 9780750664653 |