Service design for six sigma : a roadmap for excellence / Basem El-Haik, David M. Roy.
"This book introduces Design for Six Sigma (DFSS), an easy-to-master, yet highly effective data-driven method that prevents defects in any type of service process. The particular focus of this publication is service DFSS, which leads to what the authors term "a whole quality business,"...
I tiakina i:
| Ngā kaituhi matua: | , |
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| Hōputu: | Pukapuka |
| Reo: | English |
| I whakaputaina: |
Hoboken, NJ :
John Wiley,
2005.
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| Ngā marau: |
| Whakarāpopototanga: | "This book introduces Design for Six Sigma (DFSS), an easy-to-master, yet highly effective data-driven method that prevents defects in any type of service process. The particular focus of this publication is service DFSS, which leads to what the authors term "a whole quality business," one that takes a proactive stance and gets things right the first time. Not only does the whole quality business produce a high-quality product and offer high-quality services, but it also operates at lower cost and higher efficiency, throughout the entire life cycle, than its competitors because all the links in the supply chain are optimized." "This book is ideal as a reference to service DFSS for corporate executives, quality control managers, and process engineers, or as a complete training manual for DFSS teams. It is also a superior textbook for graduate students in management, operations, and quality assurance."--BOOK JACKET. |
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| Whakaahuatanga ōkiko: | xxi, 424 pages : illustrations ; 24 cm |
| Rārangi puna kōrero: | Includes bibliographical references (pages 409-417) and index. |
| ISBN: | 0471682918 9780471682912 |