Communicating with customers.
"The average organization loses up to 30% of its customers due to poor customer service: Don't be among them! This best-selling program reveals how you can keep customers coming back by avoiding the 8 most common mistakes made when servicing customers. Communicating With Customers prepares...
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| Format: | DVD/Blu-Ray |
| Language: | English |
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| Summary: | "The average organization loses up to 30% of its customers due to poor customer service: Don't be among them! This best-selling program reveals how you can keep customers coming back by avoiding the 8 most common mistakes made when servicing customers. Communicating With Customers prepares your front-line staff to: Solve customer problems more quickly and completely; avoid the 'so what' response that frustrates customers; use a simple conversational technique to discover what customers really want; project an attitude that promotes mutual respect and delights customers; display positive nonverbal cues that reinforce your credibility; build loyalty by guiding customers toward solutions; turn questions about your competition into opportunities to showcase your strengths; encourage return business by making complex transitions painless"--Publisher. |
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| Physical Description: | 1 videodisc : sound, colour ; 12 cm + 2 viewers' guides (16 p. ; 18 cm.) |
| Format: | DVD ; colour recording system: NTSC. |
| Production Credits: | Writer, Andy Kienzle. |