Satisfaction : how every great company listens to the voice of the customer /

Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV.

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Bibliographic Details
Main Authors: Denove, Chris (Author), Power, James D. (Author)
Format: Book
Language:English
Published: New York : Portfolio, 2006.
Subjects:
Consumer satisfaction
Marketing research
Customer relations
Description
Item Description:Includes index.
Physical Description:xxi, 266 pages : illustrations ; 24 cm
ISBN:1591841097
9781591841098
Availability

City Campus

  • Call Number:
    658.8343 DEN
    Copy
    Available - City Campus Main Collection
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