Emotional labor : putting the service in public service / Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci.
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Main Authors: | , , |
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Format: | Book |
Language: | English |
Published: |
Armonk, N.Y. :
M.E. Sharpe,
[2008]
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Subjects: |
Physical Description: | xvi, 238 pages : illustrations ; 24 cm |
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Bibliography: | Includes bibliographical references (pages 219-230) and index. |
ISBN: | 0765621169 9780765621160 |