The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli.
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Main Author: | |
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Format: | Book |
Language: | English |
Published: |
New York :
McGraw-Hill,
[2008]
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Subjects: |
Physical Description: | xvi, 284 pages : illustrations (some colour) ; 23 cm |
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Bibliography: | Includes bibliographical references (pages 265-271) and index. |
ISBN: | 0071548335 9780071548335 |