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|a 0071548335
|q alk. paper
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|a 9780071548335
|q alk. paper
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| 035 |
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|a (OCoLC)192109821
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|a DLC
|b eng
|e rda
|c DLC
|d BAKER
|d BTCTA
|d YDXCP
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|b .M525 2008
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|a 658.4092
|2 22
|
| 100 |
1 |
|
|a Michelli, Joseph A.,
|d 1960-
|e author.
|9 441189
|
| 245 |
1 |
4 |
|a The new gold standard :
|b 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /
|c Joseph A. Michelli.
|
| 264 |
|
1 |
|a New York :
|b McGraw-Hill,
|c [2008]
|
| 264 |
|
4 |
|c ©2008
|
| 300 |
|
|
|a xvi, 284 pages :
|b illustrations (some colour) ;
|c 23 cm
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|
| 504 |
|
|
|a Includes bibliographical references (pages 265-271) and index.
|
| 588 |
|
|
|a Machine converted from AACR2 source record.
|
| 610 |
2 |
0 |
|a Ritz-Carlton Hotels (Firm)
|x Management
|v Case studies.
|
| 650 |
|
0 |
|a Leadership.
|9 319950
|
| 650 |
|
0 |
|a Total quality management.
|9 327580
|
| 650 |
|
0 |
|a Corporate culture.
|9 316218
|
| 650 |
|
0 |
|a Customer services
|9 316411
|
| 650 |
|
0 |
|a Success in business.
|9 324640
|
| 907 |
|
|
|a .b11360161
|b 28-09-17
|c 27-10-15
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