Resolving conflicts at work : eight strategies for everyone on the job / Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis.
"Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors' eight strategies that show how the inevit...
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| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
San Francisco, CA :
Jossey-Bass,
[2005]
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| Edition: | Revised edition. |
| Subjects: | |
| Online Access: | Contributor biographical information |
| Summary: | "Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors' eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today's companies and the people who work in them."--Jacket. |
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| Item Description: | Includes index. |
| Physical Description: | xxxix, 340 pages ; 23 cm |
| ISBN: | 0787980242 9780787980245 |