Managing Web service quality : measuring outcomes and effectiveness / Khaled M. Khan [editor].
"Web services are increasingly important in information technology with the expansive growth of the Internet. As services proliferate in domains ranging from e-commerce to digital government, the need for tools and methods to measure and guide the achievement of quality outcomes is critical for...
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| Format: | Ebook |
| Language: | English |
| Published: |
Hershey, PA :
Information Science Reference,
c2009.
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| Online Access: | IGI Global e-Book Collection |
| Summary: | "Web services are increasingly important in information technology with the expansive growth of the Internet. As services proliferate in domains ranging from e-commerce to digital government, the need for tools and methods to measure and guide the achievement of quality outcomes is critical for organizations.Managing Web Service Quality: Measuring Outcomes and Effectiveness focuses on the advances in Web service quality, covering topics such as quality requirements, security issues, and development and integration methods of providing quality services. Covering both technical and managerial issues related to Web service quality, this authoritative collection provides academicians, researchers, and practitioners with the most advanced research in the field."--Publisher's website. |
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| Item Description: | "Premier reference source"--Cover. |
| Format: | Mode of access: World Wide Web. |
| Bibliography: | Includes bibliographical references (p. 358-381) and index. |
| ISBN: | 1281791032 1605660434 9781281791030 9781605660431 |