Customer satisfaction evaluation : methods for measuring and implementing service quality / Evangelos Grigoroudis, Yannis Siskos.
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York :
Springer,
[2010]
|
| Series: | International series in operations research & management science ;
139. |
| Subjects: |
| Physical Description: | xii, 313 pages : illustrations ; 25 cm. |
|---|---|
| Bibliography: | Includes bibliographical references (pages 287-309) and index. |
| ISBN: | 1441916393 9781441916396 |
| ISSN: | 0884-8289 ; |