Handbook of service science / Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, editors ; foreword by Carl. J. Schramm and William J. Baumol.
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Other Authors: | , , |
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Format: | Book |
Language: | English |
Published: |
New York ; London :
Springer,
[2010]
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Series: | Service science.
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Subjects: |
Physical Description: | xxvii, 758 pages : illustrations ; 25 cm. |
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Bibliography: | Includes bibliographical references and index. |
ISBN: | 144191627X 9781441916273 |