Service systems management and engineering : creating strategic differentiation and operational excellence /

Service systems management and engineering : creating strategic differentiation and operational excellence / C. M. Chang.

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Bibliographic Details
Main Author: Chang, C. M. 1935- (Author)
Format: Book
Language:English
Published: Hoboken, N.J. : John Wiley & Sons, [2010]
Subjects:
Systems engineering
Management information systems.
Service industries > Information technology > Management.
Description
Physical Description:xxx, 690 pages : illustrations ; 25 cm
Bibliography:Includes bibliographical references and index.
ISBN:0470423323
9780470423325
Availability

South Campus

  • Call Number:
    658 CHA
    Copy
    Available - South Campus Main Collection
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