Service design and delivery /

Service design and delivery / Mairi Macintyre, Glenn Parry, Jannis Angelis, editors.

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Bibliographic Details
Other Authors: Macintyre, Mairi, Parry, Glenn, Angelis, Jannis
Format: Book
Language:English
Published: New York : Springer, 2011.
Series:Service science.
Subjects:
Service industries.
Service industries > Quality control
Customer services
Description
Physical Description:xxii, 169 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references.
ISBN:1441983201
9781441983206
Availability

City Campus

  • Call Number:
    338.47 SER
    Copy
    Available - City Campus Main Collection

South Campus

  • Call Number:
    3Day 338.47 SER
    Copy
    Available - South Campus Short Loan
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