Customer relationship management : perspectives from the marketplace / Simon Knox [and others].
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Corporate Author: | |
Format: | Ebook |
Language: | English |
Published: |
Oxford :
Butterworth-Heinemann,
2003.
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Online Access: | Click here to view this book |
Physical Description: | 1 online resource (xvi, 302 pages) : illustrations |
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Bibliography: | Includes bibliographical references and index. |
ISBN: | 0080490859 9780080490854 |