Fierce conversations : achieving success at work & in life, one conversation at a time / Susan Scott.
"The master teacher of positive change through powerful communication, Susan Scott wants her readers to succeed. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across. In this guide, which includes exercises and tools to take you...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
Berkley Books,
2004.
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| Edition: | Berkley trade paperback edition. |
| Subjects: | |
| Online Access: | Contributor biographical information |
| Summary: | "The master teacher of positive change through powerful communication, Susan Scott wants her readers to succeed. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across. In this guide, which includes exercises and tools to take you step by step through the Seven Principles of Fierce Conversations, Scott teaches readers how to: Overcome barriers to meaningful communication; Expand and enrich conversations with colleagues, friends, and family; Increase clarity and improve understanding; Handle strong emotions-on both sides of the table; Connect with colleagues, customers and family at a deep level." --Publisher's website. |
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| Item Description: | "Updated with new material"--Cover. Includes index. |
| Physical Description: | xxii, 287 pages ; 23 cm |
| ISBN: | 0425193373 9780425193372 |