Sustainable customer experience design : co-creating experiences in events, tourism and hospitality /

Sustainable customer experience design : co-creating experiences in events, tourism and hospitality / Bert Smit and Frans Melissen.

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Bibliographic Details
Main Authors: Smit, Bert (Author), Melissen, Frans (Author)
Format: Ebook
Language:English
Published: London ; New York : Routledge, Taylor & Francis Group, 2018.
Subjects:
Service industries > Customer services
Special events industry > Customer services
Tourism > Customer services
Hospitality industry > Customer services
Customer relations.
Consumer satisfaction.
Sustainable development.
Online Access:Click here to view this book
Description
Physical Description:1 online resource (301 pages)
Bibliography:Includes bibliographical references and index.
ISBN:131721787X
9781317217879
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Online

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