Business process outsourcing and offshoring : could Yahluma compete? / Eulalie Metton & Thabo Mosala.
In January 2009, young entrepreneurs Ayanda Qunu and Thembi Bhayi abandoned their plans to start a fully owned contact centre, Yahluma Solutions Ltd, in Buffalo City in the Eastern Cape, South Africa. Even with the assistance of a financial incentive from the Department of Trade and Industry (DTI) t...
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| Main Authors: | , |
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| Format: | Ebook |
| Language: | English |
| Published: |
[London] :
SAGE,
2016.
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| Series: | SAGE knowledge. Cases.
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| Subjects: | |
| Online Access: | SAGE |
| Summary: | In January 2009, young entrepreneurs Ayanda Qunu and Thembi Bhayi abandoned their plans to start a fully owned contact centre, Yahluma Solutions Ltd, in Buffalo City in the Eastern Cape, South Africa. Even with the assistance of a financial incentive from the Department of Trade and Industry (DTI) to encourage the establishment of business process outsourcing and offshoring (BPO&O) businesses, they asked themselves: could they have competed globally and locally? Was their decision to abandon their plans correct? |
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| Item Description: | Originally Published in: Metton, E., & Mosala, T. (2013). Business Process Outsourcing and Offshoring: Could Yahluma Compete? WBS-2013-19. Johannesburg: The Case Centre, Wits Business School. |
| Physical Description: | 1 online resource : illustrations. |
| ISBN: | 1473964997 9781473964990 |