ICT and innovation in the emergency care sector of Crete / Angelina Kouroubali, Panos Constantinides & Michael Barrett.
The case examines how a new leader adopted a range of technological and organisational strategies to support service innovation for emergency care. There were a number of management change issues associated with the process of innovation facilitated by the implementation of computerised pre-hospital...
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| Main Authors: | , , |
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| Format: | Ebook |
| Language: | English |
| Published: |
[London] :
SAGE,
2016.
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| Series: | SAGE knowledge. Cases.
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| Subjects: | |
| Online Access: | SAGE |
| Summary: | The case examines how a new leader adopted a range of technological and organisational strategies to support service innovation for emergency care. There were a number of management change issues associated with the process of innovation facilitated by the implementation of computerised pre-hospital emergency care systems, global positioning system support on ambulance units, and the development of triage protocols. Furthermore, the case highlights the role and use of information technologies to mediate decision-making and facilitate distributed coordination of expertise in the effective handling of emergency incidents. |
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| Item Description: | Originally Published in: Kouroubali, A., Constantinides, P., & Barrett, M. (2009). ICT and Innovation in the Emergency Care Sector of Crete. Cambridge: University of Cambridge, Judge Business School. |
| Physical Description: | 1 online resource : illustrations. |
| ISBN: | 1473974615 9781473974616 |