Creating innovative public services by fostering conflicts / Paula Rossi, Pasi-Heikki Rannisto, Jari Stenvall.
This article presents a case study focused on the conflicting logics of multiple actors involved in planning, organizing and providing health and social services in an innovative way. The aim was to empirically approach the experiences of the actors coping with the complexity of the multiple, often...
I tiakina i:
| Ngā kaituhi matua: | , , |
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| Hōputu: | iPukapuka |
| Reo: | English |
| I whakaputaina: |
London :
SAGE Publications Pvt. Ltd,
2016.
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| Rangatū: | SAGE Knowledge. Cases.
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| Ngā marau: | |
| Urunga tuihono: | SAGE |
| Whakarāpopototanga: | This article presents a case study focused on the conflicting logics of multiple actors involved in planning, organizing and providing health and social services in an innovative way. The aim was to empirically approach the experiences of the actors coping with the complexity of the multiple, often contradictory logics, concluding with a theoretical approach on how the leadership could strengthen the development of innovative public services. Data consisted of documents, observations and interviews and was analyzed through a critical realism approach. The purpose of this qualitative case study was to increase the understanding of the leadership as a constraining and an enabling force when developing innovative public services in a networked environment. As a result, two conflicting institutional logics were found: the costs-based logic of the public administrators and politicians, and the service-based logic of the citizens and public service producers, and the needs to consider the service perspective, new hybrid practices and changing meanings given to cooperation in public sector leadership are covered. |
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| Whakaahutanga tūemi: | Originally published in Rossi, P., Rannisto, P., & Stenvall, J. (2016). Creating innovative public services by fostering conflicts. South Asian Journal of Business and Management Cases, 5(1) 1-12. DOI:. |
| Whakaahuatanga ōkiko: | 1 online resource. |
| Rārangi puna kōrero: | Includes bibliographical references and index. |
| ISBN: | 1526429942 9781526429940 |